Frequently Asked Questions

Everything you need to know about shopping with KoalaGP

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 5 to 10 business days for delivery.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange.

Which payment methods do you accept?

KoalaGP accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.

How do I contact customer support?

Our dedicated support team is available 24/7 via the 'Contact Us' page on our website or by emailing support@koalagp.com.